Arc is committed to protecting your privacy online. We do not sell or
rent your transactional information with others. All information
supplied to Power Arc will only be used to fulfill orders or sending
occasional promotional information. Contact
Power Arc if you do not wish to receive promotional information.
How do I return
my products to Power Arc Ignitions?
Before returning a product I agree to work with and communicate with
Power Arc Ignitions to attempt to resolve any problems. Most
problems are due to installation errors or are due to problems with the
customers equipment. Click here to go to the troubleshooting guide.
returns for warranty or refund must include a Return Merchandise Authorization Number
(RMA#). Without this number we cannot accept the merchandise. In
order to get an RMA number fill out the online RMA request form. We will
then process your request for a Return Merchandise Authorization Number
All returns whether for warranty or refund must include a copy of the
original invoice with the returned item or items.
It is the responsibility of the customer to make sure that adequate
insurance coverage is secured from the courier company when sending the
product back. Power Arc will not be held liable for any damaged product
You will need to supply us with a detailed explanation of why the item
is being returned, your invoice number, your name, your address and
your phone number.
you request a
replacement for a defective product and the product is
found to be defective, in accordance with the terms of the warranty, we
will process and ship your replacement if approved after we have
received your returned product and it has been tested. If
the product is not defective there will be a $35.00 testing and
shipping charge (additional shipping charges may apply if outside of
continental United States) if you want the product
sure the product is defective before returning. Refer to
the troubleshooting section of the
website and follow the procedures
before returning any Power Arc product.
Please note that all returns for cash refund are subject to a 15%
restocking fee. Shipping is not refundable. All returns
for cash must be made within 30 days from the date the product was
Returns for cash refund requested more than 30 days after the product
is shipped will not be accepted. If the product is altered or
damaged in anyway from its original form a refund will not be issued.
There are no returns of products for cash refund once the item has been
installed or operated. Items must be in its original packaging, in new
condition, with all manuals and accessories that were provided. Failure
to include such items will invalidate the RMA number issued and the
product will be returned at customer's expense. The package must be
sent back to us with a carrier that can provide a tracking number. This
is a must for verification purposes.
FOLLOWING CUSTOMER ACTIONS AUTOMATICALLY VOIDS THE
Arc. Ignitions Co., Inc. warrants to the original retail purchaser of a
Power Arc ignition product that it will, free of charge, repair or
replace at its own option, the product if returned to Power Arc
Ignition Co., Inc. within 6 months after purchase and if found by Power
Arc Ignition Co., Inc. to be defective in material or workmanship. This
warranty is not transferable by the purchaser and shall be voided: if
alterations not authorized by Power Arc Ignition Co., Inc. are made in
the equipment or if the serial number or date of manufacture has been
altered, defaced or removed. Nor does this warranty apply: if the
equipment has been subjected to accident, misuse, improper hookup,
damaged by flood, fire, or act of God, or has been used on circuits or
voltages other than those indicated in its instruction manual. If the
equipment is found to be defective in materials or workmanship the
equipment will be returned and Power Arc Ignition Co., Inc. will pay
the return shipping (this does not include next day shipping, second
day shipping, shipments outside of the continental U. S. A. or
shipments outside of the U.S.A.). All warranty work outside of the
continental U.S.A. must include prepayment of return shipping. Customs, duties or
tariffs as well as any fees associated with customs, duties or tariffs
are not covered by this warranty. If the equipment is found to be
defective but is due to customer misuse (as described in warranty)
Power Arc Ignition Co., Inc. will notify the customer and if the
customer wants the defective equipment returned Power Arc Ignition Co.,
Inc. will return the equipment upon prepayment of freight. If the
equipment is found to be in operational order when returned to the
factory Power Arc Ignition Co., Inc. will return the module upon
pre-payment with a $35.00 service charge. The service charge includes free return shipping (additional charges may apply if outside the continental United States).
- Use of any other spark
wires other than resistor type wires or Power Arc approved spiral
wound wires with at least 1,000 ohms of resistance.
- Use of non-resistor spark
- Drilling, cutting or physical damage of
into the ignition component.
- Incorrect wiring of any
- Use of ignition component
systems with defective charging systems.
- Use of defective coils or
coils not approved by Power Arc for the specific ignition installed.
- Directly shorting the
output wires on ignition modules to +12 VDC.
- Incorrect installation resulting in physical damge.
- Ignitions which have been re-programmed void any warranty on ignition coils.
- Starting the engine or applying power to ignition component with battery charger attached to battery.
- Welding of any kind on the vehicle with the ignition ground and/or positive power wires attached.
covered in the
Any ignition component returned under the warranty must include note of
of failure and be accompanied by a dated bill of sale.
Power Arc Ignition Co., Inc. warranty obligations are limited to those
set forth herein and no other obligations, expressed or implied, are
assumed by Power Arc Ignitions Co., Inc.
Some states do not allow the exclusions or limitations of incidental or
consequential damages, or allow limitations on how long an implied
warranty lasts, so the above limitations or exclusions may no apply to
you. This warranty gives you specific legal rights, and you may also
have other rights which vary from state to state.