How do I return my products to Power Arc Ignitions?
Before returning a product I agree to work with
and communicate with Power Arc Ignitions to attempt to resolve any
problems. Most problems are due to installation errors or are due
to problems with the customers equipment.
All returns must include a Return
Merchandise Authorization Number (RMA#). Without this number, we
cannot accept the merchandise. In
order to get an RMA number you will need to call or contact Power
Arc by
email and
request a RMA number.
All returns whether for
warranty or refund must include a copy of the original invoice with the
returned item or items.
It is the responsibility of the customer to make sure that adequate insurance coverage is secured from
the courier company when sending the product back.
Power Arc will not be held liable for any damaged product received.
You will need to supply us with a detailed explanation of why the item is
being returned, your invoice number, your name, your address and your
phone number.
If you request a replacement
for a defective product and the product is found to be defective, in
accordance with the terms of the warranty, we will process and ship your replacement
if approved after we have received your returned product and it has been
tested.
Please note that all returns for cash refund are subject to a 15%
restocking fee. Shipping is not refundable.
All returns must be made within 30 days from the date the product was delivered. Returns
for cash refund requested more than 30 days after the product is shipped will not be accepted.
If the product is altered or damaged in anyway from its original form a
refund will not be issued. There are no returns of products for cash
refund once the item has been installed or
operated. Items must be in its original packaging, in new condition, with all manuals and accessories that were provided. Failure to include such items will invalidate the RMA number issued
and the product will be returned at customer's expense.
The package must be sent back to us with a carrier that can provide a tracking number. This is a must for verification purposes.
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LIMITED WARRANTY
THE FOLLOWING CUSTOMER ACTIONS AUTOMATICALLY VOIDS THE WARRANTY
1) Use of any other spark plug wires other than resistor type wires with at least 3,000 ohms of resistance. 2) Use of non-resistor spark plugs. 3) Drilling or cutting of any kind into the module 4) Incorrect wiring of the module. 5) Use of module on systems with defective charging systems. 6) Use of defective coils. 7) Directly shorting the coil output wires to +12 VDC. 8) Physical damage to the ignition . 9) Any other items covered in the warranty & instruction manual.
Power Arc. Ignitions Co., Inc. warrants to the original retail purchaser of a Power Arc ignition
product that it will, free of charge, repair or replace at its own option, the product if returned to
Power Arc Ignition Co., Inc. within 6 months after purchase and if found by
Power Arc Ignition Co., Inc. to be defective in material or workmanship. This warranty is not transferable by the purchaser and shall be voided: if alterations not authorized by
Power Arc Ignition Co., Inc. are made in the equipment or if the serial number or date of manufacture has been altered, defaced or removed. Nor does this warranty apply: if the equipment has been subjected to accident, misuse, improper hookup, damaged by flood, fire, or act of God, or has been used on circuits or voltages other than those indicated in its instruction manual. If the equipment is found to be defective in materials or workmanship the equipment will be returned and
Power Arc Ignition Co., Inc. will pay the return shipping (this does not include next day shipping, second day shipping, shipments outside of the continental U. S. A. or shipments outside of the U.S.A.). All warranty work outside of the U.S.A. must include prepayment of return shipping. Customs, duties or tariffs are not covered by this warranty. If the equipment is found to be defective but is due to customer misuse (as described in warranty)
Power Arc Ignition Co., Inc. will notify the customer and if the customer wants the defective equipment returned
Power Arc Ignition Co., Inc. will return the equipment upon prepayment of
freight. If the equipment is found to be in operational order when returned to the factory
Power Arc Ignition Co., Inc. will return the module upon prepayment with a $25.00 service charge plus freight
charges.
Any module returned under the warranty must include note of explanation of failure and be accompanied by a dated bill of sale.
Power Arc Ignition Co., Inc. warranty obligations are limited to those set forth herein and no other obligations, expressed or implied, are assumed by
Power Arc Ignitions Co., Inc.
Some states do not allow the exclusions or limitations of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may no apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
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